Downtown Cafe
Drive-Through
Total Responses
40
+38vs prev 30d
Average Rating
3.08/5
+1.10vs prev 30d
Satisfaction Rate
40%
Rated 4 or 5
Negative Rate
27.5%
Rated 1 or 2
With Comments
19
48% of responses
QR Code Scans
Total Scans
215
Unique Visitors
187
87% unique
Conversion Rate
19%
scans → feedback
Last Scan
Today
Follow-up Pipeline
Resolution rate: 50%
Contact Requests by Rating
20% of respondents shared contact info · 8 email · 3 phone
Response Trends
Response Distribution
Breakdown by rating level
Rating Trend Declining
Weekly moving average over the last 8 weeks
Responses by Day of Week
Peak day: Sun (7 responses)
Responses by Hour of Day
Peak hour: 11pm (40 responses)
Comment Rate Over Time
Percentage of responses that include comments (last 12 weeks)
Response Velocity
Days Since Last Response
1.1d ago
Average Gap Between Responses
0.7d
Multiple responses per day on average
Response Quality Score
Average Completeness
46%
Rating + Comment + Contact Info
Quality Breakdown
17
Rating Only
19
+ Comment
4
+ Contact