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Downtown Cafe

Drive-Through

Active

Feedback URL

Total Responses

+24vs prev 30d

Average Rating

3.52/5

-0.44vs prev 30d

Satisfaction Rate

57.5%

Rated 4 or 5

Negative Rate

20%

Rated 1 or 2

With Comments

55% of responses

QR Code Scans

Total Scans

215

Unique Visitors

187

87% unique

Conversion Rate

19%

scans → feedback

Last Scan

Today

Follow-up Pipeline

10requested contact

→

1needs follow-up

4resolved

5untriaged

Resolution rate: 40%

Contact Requests by Rating

25% of respondents shared contact info · 8 email · 3 phone

Very Sad

0/4 (0%)

Sad

3/4 (75%)

Neutral

3/9 (33%)

Happy

2/13 (15%)

Very Happy

2/10 (20%)

Response Trends

Response Distribution

Breakdown by rating level

10%

22.5%

32.5%

25%

Rating Trend Improving

Weekly moving average over the last 8 weeks

Responses by Day of Week

Peak day: Thu (7 responses)

Responses by Hour of Day

Peak hour: 8am (40 responses)

Comment Rate Over Time

Percentage of responses that include comments (last 12 weeks)

Response Velocity

Days Since Last Response

6.7d ago

Average Gap Between Responses

0.7d

Multiple responses per day on average

Response Quality Score

Average Completeness

50%

Rating + Comment + Contact Info

Quality Breakdown

Rating Only

+ Comment

+ Contact