Feedback Guardian

Acme Coffee Co.

Demo

Overview

Dashboard19AnalyticsLocations

Feedback Points

Downtown Cafe

Front Counter5Drive-Through4Outdoor Patio2

Eastside Roastery

Order Counter4Bathroom4

Manage

TeamBillingAccountBrandingIntegrationsAudit Log

Support

DocumentationGuidesFAQSupport
Theme

Sarah Johnson

Owner

sarah@acmecoffee.com

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Eastside Roastery

Bathroom

Active

Total Responses

15

Average Rating

3.33/5

Satisfaction Rate

40%

Rated 4 or 5

Negative Rate

20%

Rated 1 or 2

With Comments

8

53% of responses

QR Code Scans

Total Scans

54

Unique Visitors

48

89% unique

Conversion Rate

28%

scans → feedback

Last Scan

Today

Follow-up Pipeline

7requested contact
→
1needs follow-up
3contacted
3untriaged

Contact Requests by Rating

47% of respondents shared contact info · 6 email · 3 phone

Very Sad
2/2 (100%)
Sad
1/1 (100%)
Neutral
2/6 (33%)
Happy
0/2 (0%)
Very Happy
2/4 (50%)

Response Trends

Response Distribution

Breakdown by rating level

13.3%
6.7%
40%
13.3%
26.7%

Rating Trend Declining

Weekly moving average over the last 8 weeks

Responses by Day of Week

Peak day: Sun (3 responses)

Responses by Hour of Day

Peak hour: 11pm (15 responses)

Comment Rate Over Time

Percentage of responses that include comments (last 12 weeks)

Response Velocity

Days Since Last Response

1.1d ago

Average Gap Between Responses

2d

Consistent daily engagement

Response Quality Score

Average Completeness

56%

Rating + Comment + Contact Info

Quality Breakdown

4

Rating Only

7

+ Comment

4

+ Contact

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