Eastside Roastery
Order Counter
Total Responses
25
Average Rating
3.92/5
Satisfaction Rate
64%
Rated 4 or 5
Negative Rate
12%
Rated 1 or 2
With Comments
16
64% of responses
QR Code Scans
Total Scans
128
Unique Visitors
112
88% unique
Conversion Rate
20%
scans → feedback
Last Scan
Today
Follow-up Pipeline
Resolution rate: 14%
Contact Requests by Rating
28% of respondents shared contact info · 7 email · 4 phone
Response Trends
Response Distribution
Breakdown by rating level
Rating Trend Declining
Weekly moving average over the last 8 weeks
Responses by Day of Week
Peak day: Sun (5 responses)
Responses by Hour of Day
Peak hour: 11pm (25 responses)
Comment Rate Over Time
Percentage of responses that include comments (last 12 weeks)
Response Velocity
Days Since Last Response
1.1d ago
Average Gap Between Responses
1.2d
Consistent daily engagement
Response Quality Score
Average Completeness
56%
Rating + Comment + Contact Info
Quality Breakdown
7
Rating Only
13
+ Comment
5
+ Contact