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Eastside Roastery

Order Counter

Active

Feedback URL

Total Responses

+15vs prev 30d

Average Rating

3.60/5

+0.50vs prev 30d

Satisfaction Rate

64%

Rated 4 or 5

Negative Rate

24%

Rated 1 or 2

With Comments

56% of responses

QR Code Scans

Total Scans

128

Unique Visitors

112

88% unique

Conversion Rate

20%

scans → feedback

Last Scan

Today

Follow-up Pipeline

9requested contact

→

1needs follow-up

2contacted

6untriaged

Contact Requests by Rating

36% of respondents shared contact info · 8 email · 3 phone

Very Sad

1/2 (50%)

Sad

1/4 (25%)

Neutral

1/3 (33%)

Happy

3/9 (33%)

Very Happy

3/7 (43%)

Response Trends

Response Distribution

Breakdown by rating level

16%

12%

36%

28%

Rating Trend Improving

Weekly moving average over the last 8 weeks

Responses by Day of Week

Peak day: Thu (5 responses)

Responses by Hour of Day

Peak hour: 8am (25 responses)

Comment Rate Over Time

Percentage of responses that include comments (last 12 weeks)

Response Velocity

Days Since Last Response

6.7d ago

Average Gap Between Responses

1.2d

Consistent daily engagement

Response Quality Score

Average Completeness

54%

Rating + Comment + Contact Info

Quality Breakdown

Rating Only

+ Comment

+ Contact