Downtown Cafe
Front Counter
Total Responses
50
+30vs prev 30d
Average Rating
3.96/5
-0.67vs prev 30d
Satisfaction Rate
74%
Rated 4 or 5
Negative Rate
16%
Rated 1 or 2
With Comments
31
62% of responses
QR Code Scans
Total Scans
342
Unique Visitors
298
87% unique
Conversion Rate
15%
scans → feedback
Last Scan
Today
Follow-up Pipeline
Resolution rate: 29%
Contact Requests by Rating
28% of respondents shared contact info · 11 email · 8 phone
Response Trends
Response Distribution
Breakdown by rating level
Rating Trend Stable
Weekly moving average over the last 8 weeks
Responses by Day of Week
Peak day: Thu (9 responses)
Responses by Hour of Day
Peak hour: 8am (50 responses)
Comment Rate Over Time
Percentage of responses that include comments (last 12 weeks)
Response Velocity
Days Since Last Response
6.6d ago
Average Gap Between Responses
0.6d
Multiple responses per day on average
Response Quality Score
Average Completeness
54%
Rating + Comment + Contact Info
Quality Breakdown
14
Rating Only
27
+ Comment
9
+ Contact